REFUND & RETURNS POLICY

EFFECTIVE DATE: FEBRUARY 10, 2025

At REGAL XS NEST, we are committed to providing high-quality vacuum cleaners and ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the guidelines below before initiating a return or refund request.

1. RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and tags.
  • Returns are accepted for defective, incorrect, or unsatisfactory items that meet our return conditions.
  • Customized, clearance, or final sale items are non-returnable unless they are defective or damaged upon arrival.

2. RETURN PROCESS

To initiate a return, follow these steps:

  1. Contact Us

    • Email us at info@regalxsnest.com with your order number, product details, and reason for return.
    • Attach clear photos or videos of the product if it is damaged, defective, or incorrect.

  2. Approval & Return Instructions

    • Once approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.
    • Unauthorized returns will not be accepted.

  3. Ship the Product

    • Securely pack the item and send it to the provided return address.
    • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

  4. Inspection & Processing

    • Once received, we will inspect the item and process your refund or replacement within 7-10 business days if it meets the return conditions.

3. REFUND POLICY

  • Refunds are processed to the original payment method within 7-10 business days after the return is approved.
  • Shipping fees are non-refundable, except in cases where we sent a defective or incorrect product.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. EXCHANGE POLICY

  • We offer free exchanges for defective or incorrect items.
  • If you would like to exchange an item for a different model, size, or style, you must return the original item first and place a new order.

5. NON-RETURNABLE ITEMS

  • Customized or personalized items.
  • Clearance, final sale, or promotional items.
  • Used, damaged, or modified products that are not due to manufacturing defects.
  • Items returned without prior approval from our customer support team.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect product, please:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.
  • We will arrange a replacement or full refund at no extra cost.

7. ORDER CANCELLATIONS

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Once an order has been processed or shipped, cancellations are not possible.

8. CONTACT INFORMATION

For returns, refunds, or exchanges, please contact us:

📍 Address: 4419 Pickens Way
📞 Phone Number: 415-555-0162
📧 Email: info@regalxsnest.com
🌐 Website: regalxsnest.com

Thank you for choosing REGAL XS NEST. We appreciate your business and look forward to serving you again!